WARRANTY POLICY

• Items sold by Mister Haus are intended for indoor and residential use only, unless where specified, and must be used in exclusively private and domestic environments to be covered by a warranty or guarantee. Use of any items items in a commercial, public, or outdoor environment at any time will void any warranty guarantee.

LIMITED ONE-YEAR WARRANTY - FURNITURE

• We offer a limited one-year warranty on furniture products. The limited one-year warranty covers manufacturing defects in materials and workmanship under normal, residential use for a period of one year from the receipt. If a defect is discovered during the warranty period, we may replace the part or product free of charge once images of the defect are reviewed and confirmed to be defective. 

WARRANTY PROCESS

• To file a warranty claim, please contact hello@misterhaus.com to file a claim.
• All claims must include a description and photos, where applicable, to assist us in your case. We will do our best to resolve the issue ASAP.  

WARRANTY  EXCLUSIONS

• Damage caused by misuse, abuse, neglect, improper care, or accidental damage 
• Normal wear and tear, scratches, fading, discoloration, or damage caused by exposure to sunlight, humidity, temperature changes, or regular use
• Variations in wood grains, finishes, natural color changes, or natural aging of materials
• Modifications or repairs made by anyone other than authorized partners
• Fabric damage due to fabric protection application that causes colorfastness or variations in the fabric
• Use of the product for reasons other than what is was designed or intended for 

REMEDY EXCLUSIONS

• Liability and exclusive remedy under this warranty is limited to actual repair or replacement. Total total liability shall not exceed the invoice amount. We are not responsible for bodily injury, property loss or damage, removal or relocation of furnishings, or any incidental or consequential damages or costs associated with repair or replacement.
• Warranties extended on products are intended for the protection of the initial purchaser and are not transferable to any other party.

CARE INSTRUCTIONS

• Each of our furniture and decor pieces are crafted from beautiful, globally-sourced materials, and will have special benefits and characteristics that are unique based on origin.
• Please visit our Materials + Characteristics page to learn more about the materials used, what makes each piece unique, and how to best care for your item.