ORDER CHANGES + CANCELLATIONS

• Contact hello@misterhaus.com immediately as there is a small window to make changes.
• Include your name, order number, delivery address, and reason for your return request.   
• We will do our best to accomodate changes, however, changes are not guaranteed, as order processing is subject to the timeframe of our suppliers.
• Order changes and cancellations are confirmed only when you receive notification via email.
• We are not able to make changes to your order if any part of your order has already been processed and shipped. Once you order is in transit to you, please contact the carrier directly to make any delivery changes, however, this may affect your delivery date.   
• We are unable to accommodate order changes or cancellations for items purchased as “SALE”, “FINAL SALE”, or “LIMITED EDITION.”

INCORRECT + MISSING ITEMS

• Contact hello@misterhaus.com within 48 hours of delivery to file a claim.
• All claims must include a description and photos, where applicable, to assist us in your case. We will do our best to resolve the issue ASAP.
• Any incorrect or missing items not reported within 48 hours of delivery will be considered “acceptable” and will no longer be eligible for a claim.

DAMAGE + DEFECTIVE ITEMS

• Contact hello@misterhaus.com within 48 hours of delivery to file a claim.
• All claims must include a description and photos, where applicable, to assist us in your case. We will do our best to resolve the issue ASAP.
• Any damages not reported within 48 hours of delivery will be considered “acceptable” and will no longer be eligible for a claim. 
• Where possible, we may offer to repair or replace damaged or defective goods (provided the damage is caused by manufacturer defect or error) at no additional charge. If a return is desired instead of a replacement, the Returns + Refunds clause applies.

DAMAGE IN TRANSIT

• Contact hello@misterhaus.com within 48 hours of delivery to file a claim.
• All claims must include a description and photos, where applicable, to assist us in your case. We will do our best to resolve the issue ASAP.
• Please inspect your order upon delivery. If your order has been damaged in transit, you must refuse the delivery and notate the damage incurred with the carrier on the delivery receipt.
• If you take receipt of damaged goods, please sign as damaged on the signature line.
  
• Any damages not reported within 48 hours of delivery will be considered “acceptable” and will no longer be eligible for a claim.